Layman SpeakObservations

What would you do with a doubting comment?

By March 5, 2015 September 27th, 2017 No Comments

Like anyone with a social media presence, we know we will face doubting or even nasty comments. Not if, but when.

Some of these folks can be just frustrated with an individual experience and Facebook pages happen to be the most accessible channel.

Their comments are usually harmless as long as we know how to help them out. Many times, it can turn in to a good PR!

Sometimes, some comments are plain thoughtless and unsubstantial. Do you choose to ignore them or go in strong?

Recently, I have done up a couple of name card template designs, mainly to target at small business owners who either have no budget or resources to get one done.

After uploading them onto my company website, it was broadcasted to my mailing list, and both my personal and business Facebook page.

Not long after, a friend who has been working in Japan for at least 5 years, commented.

It was neither pleasant nor nasty.

Not critical nor constructive.

But the undertone can be misleading for anyone who does not know this friend of mine.

It just leaves any reader wondering what he meant about the design.

Here is one of the 2 name card designs I have done:

Name Card Design

Front and back of a name card design

Quite a simple layout, with generic information that is found on most name cards.

So, my friend, a programmer, responded as follows.

The comment just left people wondering.

When handling less than pleasant comment, leave it alone for a while and think through it.

I am learning how to handle such cases especially when this friend could have meant no harm.

However, the initial reaction wasn’t what I would like to display on Facebook. So, in my reply, I left it open for interpretation, for a while.

Being a Saturday with a few programs going on doesn’t help, but somehow it gave me time to leave it at the back of my mind before I return to do some real detective work.

Yes, the colour scheme is close, so is having a blue base. That’s about it.

With the right facts and knowledge, this was relatively easy to rescue.

What I learnt is, when such situation arises, take time to respond rather than to react.  Knowing what one is doing helps a great deal for sure.

What’s your social media nightmare? How did you respond?

Kok Wai

Author Kok Wai

Kok Wai is a content producing marketer, media trainer at Kelvin Sng Productions, a dad of two and photography contributor to multiple magazines. A sponsor of B60 Charity Run 2017, Kok Wai's goal is to help busy and ambitious business owner focus on running their business even with their limited time and lack of marketing know-how. He especially loves kids, playing the guitar, and exploring with software. You'll find him pondering on the exhilaration of securing two more good clients on a retainer basis. Connect with him on Facebook (thePF)

More posts by Kok Wai

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